Hours of operation are Monday to Friday from 8:00 AM to 5:00 PM PST, 11:00 AM to 8:00 PM EST. The switchboard is closed on weekends and statutory holidays.

Phone: 1-604-227-4905
Toll Free Phone: 1-855-284-6553
Fax: 1-604-325-2208
Toll Free Fax: 1-888-655-8877

Email

General Inquiries: info@genetrackus.com
Technical Support: lab@genetrackus.com
Immigration: immigration@genetrackus.com
Job Applications: careers@genetrackus.com

Emails that are sent to Genetrack are treated as confidential. However, your message may be forwarded to a number of Genetrack staff members in an attempt to respond to your request.

Head Office

Genetrack Biolabs Inc.
Molecular Diagnostics Division
200 – 2806 Kingsway
Vancouver BC
Canada
V5R 5T5

Collection Locations

Genetrack has over 520 collection locations in Canada. View the Location Finder for a list of Genetrack collection sites.

Questions About Test Status

To view the latest up-to-date status of your test, login to your account.

Questions About DNA Testing

Please address all technical questions regarding DNA testing to our Molecular Diagnostics Technical Support Team at info@genetrackus.com.

Questions About Pricing

To view the latest up-to-date testing fees, see the Fee Schedule for 2022. To view any additional fees, visit the Service Fees section.

Questions About Shipping

To view shipping options and shipping requirements, see Shipping.

Questions About Returns

See the Return Policy.